If you receive a bomb threat by telephone, here are some helpful things to keep in mind:
- Remain calm. When the bomb threat is received, the person taking the call must remain calm and obtain as much information as possible.
- DO NOT put the caller on hold
- DO NOT attempt to transfer the call
- The person taking the call should immediately notify another staff member in the office, preferably while the caller is still on the line.
- Pay attention to the caller and his/her words and speech:
- Does the caller have any distinguishing voice characteristics such as an accent, stuttering or mispronunciation?
- Is the caller angry, excited, irrational or agitated?
- Is the caller a man or a woman, young, middle aged or old?
- If you have caller ID, note the phone number of the caller.
- Listen for background noises (traffic, train whistle, music, radio, TB, children, airplanes, etc).
- It is important to document all that you know and hear. This should include filling out the Bomb Threat Checklist (see link below).
- Dial 911.
- Do not evacuate until told to do so by Property Management and the Director of Security.